Terms and Conditions

Terms and Conditions



“We” means Aussi Removal & Delivery PTY LTD ABN 370 077 209 and “Us” and “Our”have corresponding meanings.

“You” means the party entering into this agreement for services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and “Your” has corresponding meaning.

“Goods” means all furniture and other affects which are to be the subjects of the services.

“Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal.

“Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the service.


1. Words in the singular include the plural, and words in one or more genders include all genders.

2. We are not Common Carriers

We are not Common Carriers and accept no such liability as such. We reserve the right to refuse to quote for the carriage of goods for any particular person and for the carriage of any goods or classes of goods at our discretion.

3. Your Obligation and Warranties

3.1 We have relied upon information supplied by You. You warrant that the information You have provided Us is correct and true.

3.2 You warrant that You are the owner of the goods or authorized to act on behalf of the owner.

3.3 The pre-existing condition of any goods will be verbally agreed upon and in order to agree on these arrangements, You will ensure that You or Your appointed representative is present at all times during loading/unloading, in all situations. Where You or Your representatives leave, for any amount of time, we will not repair, or compensate You for any damage.

3.4 You will provide written notice of goods prior to the commencement of the removal or storage which are of a fragile or brittle nature and which are not readily apparent as such and any special precautions that should be taken when carrying those goods that we cannot reasonably be expected to be aware of.

3.5 You will provide written notice of items which compromise jewellery, precious objects, works of art, money, collections of items or precision equipment, and all items valued in excess of $3000, prior to the commencement of the removal or storage services.


4. Method of Carriage and Subcontractors.

4.1 We shall be entitled to carry the goods by any reasonable route, (having regard to all circumstances including the nature and destination of any Goods being carried on the vehicle) and by any reasonable means.

4.2 We may use a subcontractor or subcontractors to undertake the whole or any part of the services, but if we do so, We will continue to be responsible to You for the performance of the Services.

4.3Liability of Subcontractors and Employees. Any provisions in these conditions which limit Our liability also apply to Our subcontractors and to our employees and to the employees of Our subcontractors. For the purpose of this sub-clause, We are or are deemed to be acting as an agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.

5. Delivery.

We shall not be bound to deliver the Goods except to You or a person authorized by you to receive the goods. If we cannot deliver the goods either because there is no authorized person there to receive them on Our arrival or because We cannot gain access to the premises. Or for any other reason beyond our control, We will be entitled to unload the goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavor to contact You to ascertain whether You have alternative instructions.

6. Charges & Payment

6.1 Our rates exclude packing materials and/or other goods and services not stated or agreed upon.

6.2 A minimum rate of 2 hours will be charged for all removals and relocation jobs, for deliveries min 1hour. After the initial hour we charge pro rat in 30 minute intervals. Please refer to our rates page for more details.

6.3 Time used start from the time We arrive at the specified point of collection and ends upon completion of the job (customer job sign-off) at the delivery destination.

6.4 Delays due to traffic conditions or road repairs, selection of route and the like and vehicle break down are inherent. We will not be liable for any loss or damage or consequential loss as a result of Our transit or being delayed for any reason other than factors within our control.

6.5 Fully payment has to be done on the removel/delivery day after the job in cash or credit card + 3.5% service charge for credit card payment

7. Cancellation policy.

Changes or cancellation made more than 72 hrs prior to the scheduled moving will be free of any charges. If you do not cancel or change your booking before 72 hrs from the job date, there will be a standard $300 cancellation fee charged. Canceling on the day of your move a full payment of your removal will be charged based on the time we booked u in.

8. Exclusions.

We will not be liable for any loss or damage, nor any delay which result from any cause beyond our control like weather, rain, hail, storm etc. Also we aren’t liable for goods they get damaged during transportation or transit.

8.1 If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case maybe) was not undertaken by Us, We will not be liable.

8.2 Certain goods (including but not limited to electrical, mechanical appliances, computer equipment, scientific instruments, certain musical instruments, glass furniture and mirrors, pot plants, and furniture made of pressed wood, paintings) are inherently susceptible to suffer damage or disorder being moved no matter how carefully they are handled. We will not be liable in respect of these items.

8.3 We are not responsible for any damage or loss incurred if the customer, a person related to the customer, or someone employed by the customer is assisting with the move or delivery

8.4 Part of the removal may require the dismantling of goods and their re-assembly. At your request we may do so but accept no responsibility for any damage or loss occurring or resulting. We do not guarantee reassembly, and will charge for the time it takes regardless of non-completion.

8.5 If any discount or special offer is provided, no insurance coverage is included.

9. Loss or Damage

9.1 As the existing condition of the Goods are subject to verbal agreement, You must inspect all the Goods as they are unloaded and/or relocated and any damage considered to have been caused by Us must be reported prior to the completion of the service. No claims will be accepted for any damage discovered after We have left the move. Where such damage is discovered the broken goods are to be left as found and We are to be immediately contacted.

9.2 Where You or a person with Your agreement participates in the move, We are not liable for any damage not caused by Us. We will only be liable for loss or damage resulting from our negligence and in any event liability will be limited to $100 per item and will not exceed $1000. If you like to have a full cover of your move please get your private removals insurance. You can find removal insurances here www.removalsinsurance.com.au

9.3 We have the option to repair and We will repair damaged Goods to as near the condition prior to the damage occurring and these repairs will be arranged by Us. No responsibility is accepted for any other losses whatsoever including any consequential loss or loss of value as a result of the repairs.

9.4 When an item is part of a pair, sets, suite or collection of items, repair or compensation will only be extended to the proportionate part of the pair, set suite or collection of items, regardless of any special value the damage or lost part may have as part of such a pair, set suite or collection of items.


10. Insurance

10.1 We agree in writing to provide standard public liability and marine insurance. To See full details about our standard insurances, please see Clause nos. 10.2 to 10.4

10.2 We provide standard public liability insurance and standard marine insurance without any extra cost to the customer.

10.3 Coverage of Public Liability insurance is up to $ 5 Million and Coverage for Marine insurance is up to $10,000 per truck load (Only in case of road accident). Excess for above mentioned insurances are $500 and $250 respectively (payable by customer). Certificate of Currency is available upon request.

10.4 To increase the coverage for above mentioned insurances, and to avoid insurance excess fee, customer needs to agree in writing, and pay higher charges for removal services prior to the move

11. Your responsibility

It will be Your responsibility to:

11.1. Arrange adequate insurance cover for the goods submitted for removal transit, against all insurable risks since our liability is limited under clauses 8 and 10.

11.2 Obtain at Your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.

11.3 Be present or represented throughout the collection and delivery of the removal.

11.4 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error. And ensure, all the goods which were submitted for removal, delivered in full at final destination point, customer has right to check the vehicle if they have any doubts.

11.5 Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents you will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods

11.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

11.7 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

11.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

11.9 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.

11.10 Provide us with a correct and up to date contact address and telephone number during removal transit of goods.

11.11 It is the customer’s responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our removalists will not be insured to remove doors or windows in such cases and will be forced to drop the items outside the premises. It is the customer’s responsibility to organize a specialist if needed.


11. Rest Break

Where the duration of the move exceeds 4 hours, We will be entitled to a 30 minute meal or rest break for which no reduction or deduction will be made in calculating the duration of the move.

12. Working hours

Our working hours are from 7am-6pm after 6pm a surcharge will apply.

13. Legislation

The Law which governs this agreement will be the law of the State of Western Australia and can not be altered by this US .

Share this story